I would like to thank you for the trust you have placed in us. It is during challenging times such as these that I am confident we will continue to earn it by being there to support you and your business. AmTrust has taken a number of proactive steps to ensure we’re able to provide all of our clients and agent partners with the support they need today and in the coming weeks and months. We will also continue to provide our clients, agents and partners with useful information and resources to help keep their operations and employees safe during this ongoing health emergency.
Dedicated Claims Team
We are here for you to answer questions and quickly process claims we receive. AmTrust is sending all COVID-19 claims to our complex claim team to provide focused service and swift responses in this area. In addition, we have put business continuity plans into effect in each office to ensure that we can continue to process claims quickly.
Business Continuity
AmTrust has taken extensive measures to avoid disruptions in service in our locations across the country and help keep our employees safe. These include restricting all non-essential business travel, providing the technology and systems access for employees to work remotely if their job allows, and taking additional precautionary measures to keep our workplaces safe and healthy. We are continuing to monitor the situation in all markets in which we operate and will provide updates on any related initiatives in real time.
To support social distancing, all audits and loss control visits will be done virtually for the duration of this event. AmTrust’s virtual premium audit capability is available 24/7 to all of our clients.
Online Support
AmTrust clients can always access their account at anytime 24/7 through our secure portal, AmTrust Online. Use this portal to make a claim, review or update your policies, make payments and find the policy documents you need.
As always, the health, safety and well-being of our agents, clients and our employees is top of mind. AmTrust has developed a library of resources to help you and your employees stay safe in this challenging time. We encourage you to utilize these guides and share them with others.
On behalf of everyone at AmTrust, I would like to thank you for your support and pledge that we will continue to do our utmost to serve you and your business. We wish you, your family and your employees continued good health.
Barry Zyskind
Chairman and CEO
AmTrust Financial Services, Inc.
AmTrust Financial Services, Inc, 59 Maiden Lane, 43rd Floor, New York, NY 10038, USA, 212.220.7120
